Professional / Résumé

Professional

Résumé

Senior UX practitioner and design leader with 20+ years turning reactive delivery into governed, predictable systems across Fortune 50 and regulated environments. A player-coach who produces the work and builds the infrastructure that makes quality repeatable. Most recently designing Lowe’s Gen AI brand governance system end-to-end.

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Experience

2024 - Current

Charlotte, NC

Sr, Manager, UX Design

Lowe's

  • Personally designed the Gen AI brand governance system end to end with a scoring interface, explainability framework, Creative Agent integration, and standalone validation workflow thereby translating a novel AI capability into a governed, usable product inside live marketing operations.
  • Cut rework 40%, escalations 80%, and lifted sprint commitment accuracy 30% by building UX Ready and the org's first UX measurement framework, creating shared accountability across UX, Product, and Engineering.
  • Accelerated research synthesis 45% by operationalizing AI across qualitative synthesis, prototyping, and documentation, with responsible-AI standards including bias mitigation and human validation.
  • Raised design quality across 12 direct reports and a team of 30+ through weekly critique and shared interaction patterns, while lifting research utilization 25%.

2022 — 2024

Remote

Sr. Manager, UX Design

Paychex

  • Established Paychex's first formalized UX performance framework with role-level expectations, delivery benchmarks, and a structured feedback cadence across 10+ distributed practitioners on complex B2B SaaS workflows.
  • Increased design influence on product prioritization decisions by repositioning UX as a strategic delivery partner, measured through quarterly executive roadmap reviews and upstream visibility into planning cycles previously closed to design.
  • Governed design-system standards across 8+ B2B SaaS product lines; partnered with Compliance and Legal to keep HR and payroll design decisions inside regulatory requirements

2018 — 2022

Raleigh, NC

Sr. Delivery Manager, IT Sales & Compliance

REDHAT

  • Scaled the team from 5 to 15 in under 30 days under a hard budget ceiling with full FTE-vs-contractor tradeoff authority
  • Moved from individual contributor to team lead by building the systems other designers wanted to work inside.
  • Reduced enhancement cycle time 30% and defects 25% through structured parallel delivery tracks; stabilized a burned-out team with clear roles and consistent leadership presenc

2020 — 2023

Remote

Head of UX Strategy

FREEMAN capital

  • Increased platform engagement by 50% by owning end-to-end UX vision, product strategy, and brand alignment from north star concept through launch, operating as a player-coach and personally producing UX flows, wireframes, and interaction models while leading design direction.
  • Built the organization’s first WCAG aligned inclusive research and accessibility framework, embedding equity centered design practices into the product foundation to serve a historically underrepresented consumer population.
  • Partnered directly with the CEO and founding team to integrate UX into roadmap planning, growth initiatives, and investor facing narratives, positioning design as a strategic business driver from the foundation.

2017 — 2023

Charlotte, NC

Sr. Manager, Digital & UX

synechron

  • Converted a termination risk into a contract expansion at Wells Fargo by recovering a distressed engagement through delivery diagnosis, team restructuring, and transparent outcome accountability, rebuilding cross-functional trust in one of the most compliance sensitive B2B delivery contexts in the industry.
  • Increased design delivery velocity by 25% by restructuring team workflows, eliminating sequential handoffs, and building parallel delivery tracks that maintained quality without adding headcount.
  • Translated emerging technology mandates including AI, NLG, blockchain, and RPA into governed UX delivery frameworks, personally producing service blueprints, UX flows, and interaction standards for product categories with no prior UX precedent inside client organizations.

2016 — 2017

Charlotte, NC

Sr. Lead, Mobile Interaction Designer

bank of america

  • Contributed to 25% YoY revenue growth by redesigning offer discovery, personalization, and redemption flows for millions of iOS and Android users, shipping across both platforms with measurable engagement and redemption outcomes.
  • Established the organization's first data-to-design feedback loop, connecting UX decisions to revenue using behavioral data, redemption analytics, and A/B experimentation.

2014 — 2016

Charlotte, NC

Sr. Lead, UX Design

Wells fargo co.

  • Directed $4.5M+ in UX programs across enterprise HR and workforce planning platforms inside one of the most heavily regulated banking environments in the US. Increased platform usability by 35% through structured validation and iterative testing. Advanced two junior designers into senior roles simultaneously.
  • Conducted heuristic analysis and structured usability evaluations across enterprise HR and workforce planning platforms, identifying friction points and interaction failures before release in a zero tolerance compliance environment.

2012 — 2014

Herndon, VA

UX Program Manager

ePAls inc.

  • Managed $2.1M in UX program delivery for a consumer K-12 edtech platform. Launched a geo-personalized learning app adopted in 40+ school districts, on time and within budget.

2008 - 2012

Greensboro, NC

Co-Founder & UX Director

XMG Online

  • Founded and scaled a UX consultancy to a multi-client portfolio with full P&L ownership across client acquisition, financial management, hiring, and delivery. Built a 50+ person distributed creative network from zero. Client portfolios included NASCAR, Wake Forest Medical Center, Wake Forest University, and the City of Greensboro.

Advocacy & Community

2024 — Present

Founder & Facilitator

The Embodied Creative

Trauma-informed, arts-based programs teaching emotional regulation through music, movement, and creative practice.

2012 — Present

Youth Mentor

Community programs, NYC & Charlotte

A decade-plus mentoring teenagers through creative practice, voice, and self-advocacy.

Skills

Leadership

Cross-Functional Leadership

Cross-Functional Leadership

Governance & intake

Coaching & succession

Team Leadership (10–30+)

Organizational Design & Change

Performance & Talent Development

Craft

Experience strategy

Human-Centered Design

Design systems

Information Architecture

Service design

Consumer & Regulated Platform Design

Delivery

Design Ops

Enterprise Operating Models

Program Governance

Vendor management

AI adoption policy

Agile UX & Lean Delivery

Behavioral Analytics & A/B Testing

Behavioral Analytics & A/B Testing

AI & tooling

AI Governance & Enablement

AI Adoption Policy

Jira · Confluence

Claude · ChatGPT · Figma Make

Figma · FigJam · FigmaMake

Education & Credentials

B.F.A., Communication Design

Bennett College

Youth & Adult Mental Health First Aid

Certified · 2026

Speaking Topics

  • Enterprise UX: A Structural Decision, Not a Talent Decision
  • Governance First: Adopting AI Without Creating Liability
  • Structure as Care: Designing Teams That Don't Burn Out
  • The Nervous System of a Team

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